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Digital Service Manager

Alerts

How to manage individual mail/app notifications for customersWhat is an alert and the alert center?How to snooze specific error codes

Customer Devices

How to set up automatic mail delivery for Digital Service ReportsHow to add a note to a customer deviceHow to add a customer deviceHow to download device dataHow to view and download the access logs of all remote accessesHow to export an overview of all customer devicesWhat are the different device statuses and what do they mean?Automatic Devices-Software-Rollout via ConnectedCookingNetwork requirements for ConnectedCooking

Customers

How to invite a customerHow to delete a customer connection

Licenses

How to assign a license or multiple licenses

Settings for Service Admins

Why can't I enable the public service partner search?How to convert an Account from ConnectedCooking to DSM ("Become a Servicepartner")How to exclude your account from Service Partner invitation

User roles of Digital Service Manager

How to assign a technician to customersOverview of user rolesHow to invite an Admin or TechnicianHow to register for Digital Service Manager

Digital Service Book

How to add an entry to the service book of a deviceWhat is the Digital Service Book?

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